Newlucky Casino Terms and Conditions

Welcome to Newlucky Casino. These Terms and Conditions govern your access to and use of our services at newlucky.com. By registering an account, making a deposit, or using any part of our platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not accept these terms, you must not use our services. We reserve the right to update or amend these Terms and Conditions at any time, and continued use of our platform following any changes constitutes your acceptance of the revised terms.

1. About Us

At Newlucky Casino, we are operated by 3-102-897762 Ltda, a company registered in Costa Rica. Our platform operates under a Costa Rica gaming licence, and we provide services to international players, with the Netherlands as our primary market. We also accept players from Denmark and Germany. Our site is available in English, German, and an Aussie English variant. If you have questions about our operation or these terms, please contact us at support@newlucky.com.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements. At Newlucky Casino, we take eligibility seriously to protect both our players and the integrity of our platform.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where online gambling is lawful.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must provide accurate and truthful information during registration.
• You must not be a resident of any jurisdiction where our services are restricted or prohibited.

We reserve the right to request identity verification documents at any time. Failure to provide satisfactory documentation may result in the suspension or closure of your account.

3. Deposits and Withdrawals

3.1 Deposits

At Newlucky Casino, the minimum deposit is EUR 20. We accept a wide range of payment methods, including Mastercard, Visa, Apple Pay, ecoPayz, iDEAL, Jeton, MuchBetter, Neosurf, Neteller, Paysafecard, Interac, Skrill, Trustly, Revolut, and cryptocurrency. Please note that a single Visa or Mastercard is limited to 10 successful deposits per day and 40 per month, with a maximum of EUR 10,000 per day and EUR 15,000 per month.

Please note that while we accept a broad range of deposit methods, withdrawals are currently processed via Visa and Mastercard only. We encourage you to review your payment options before depositing to avoid any inconvenience.

3.2 Withdrawals

Our minimum withdrawal amount is EUR 40. At Newlucky Casino, withdrawal requests are typically reviewed and either approved or denied within two business days. Estimated cashout times are as follows:

• Cryptocurrency: 0–1 hour
• E-wallets: 0–2 hours
• Cards: up to 24 hours
• Bank transfers: 1–3 business days

We apply the following withdrawal limits for standard accounts: EUR 5,000 per 24 hours, EUR 10,000 per 7 days, and EUR 30,000 per 30 days. Non-jackpot winnings are capped at EUR 20,000 per calendar month. Amounts exceeding EUR 30,000 may be paid in monthly instalments of up to EUR 30,000. We also impose a maximum daily profit ceiling of EUR 100,000 per player — this is a cap on winnings rather than payouts. One withdrawal request per payment method is permitted at a time, and only one withdrawal request may be submitted per 24-hour period.

Progressive jackpot winnings are paid in full and are not subject to monthly withdrawal caps.

4. Bonuses and Promotions

4.1 Welcome Bonus

At Newlucky, we offer a four-stage welcome package to new players. Each stage operates under the same core terms: minimum deposit EUR 25, wagering requirement x40, bonus validity of 7 days, maximum win from the cash bonus is 10x the bonus amount, and maximum win from free spins is EUR 150.

• 1st Deposit: 100% up to EUR 750 + 100 free spins
• 2nd Deposit: 50% up to EUR 750 + 50 free spins
• 3rd Deposit: 75% up to EUR 500 + 100 free spins
• 4th Deposit: 25% up to EUR 2,000 + 100 free spins

Please note that the welcome bonus requires a minimum deposit of EUR 25, while our standard minimum deposit is EUR 20. A deposit at the site minimum does not qualify for the welcome offer. High roller players may be eligible for our VIP Welcome Pack: 100% up to EUR 2,000 + 100 free spins.

4.2 Ongoing Promotions

Our Newlucky Casino platform offers a range of recurring bonuses, including Monday Live Reload (25% live casino bonus), Wednesday Reload (100 free spins), and Friday Reload (up to EUR 200). We also run Daily Cashback, Assured Rakeback of up to 15%, and major prize pools such as Drops and Wins EUR 25,000,000, Rainbow Isle EUR 100,000, and Gold Rush EUR 70,000. Sports players benefit from a 100% welcome bonus up to EUR 300 on their first sports deposit, with a wagering requirement of x15 and minimum odds of 1.9.

All bonuses are subject to their specific terms and conditions. We reserve the right to modify, suspend, or withdraw any promotion at any time.

5. VIP Programme and Loyalty

At Newlucky Casino, our Lucky League loyalty programme features 31 levels across five tiers: Lucky Clover, Silver Clover, Golden Clover, Diamond Clover, and Royal Clover. Players progress through ranks based on wagering activity and can earn cashback of up to 20%, rakeback of up to 15%, level-up bonuses of up to EUR 27,000, and increased withdrawal limits.

VIP status is also tied to betting limits. Standard players are subject to a EUR 500 slot bet limit. VIP status is granted upon a single deposit of EUR 250 or more, or total deposits of EUR 3,000 or more within a calendar month, raising the slot bet limit to EUR 2,500. VIP status is lost if monthly deposits fall below EUR 500 or monthly betting falls below EUR 5,000.

6. Responsible Gaming

At Newlucky Casino, we are committed to responsible gaming. We encourage all players to set personal deposit, loss, and session time limits. If you believe gambling is negatively affecting your life, we urge you to contact our support team at support@newlucky.com or reach out to an independent responsible gambling organisation. We offer tools including self-exclusion and account cooling-off periods upon request.

7. Prohibited Activities

When using our services, you agree not to:

• Use fraudulent, stolen, or unauthorised payment methods
• Attempt to exploit technical errors or software vulnerabilities
• Open multiple accounts or use another person's account
• Engage in any form of money laundering or collusion
• Use automated bots or scripts to interact with our platform

We reserve the right to suspend, restrict, or permanently close any account found to be in violation of these prohibitions, and to withhold any associated funds pending investigation.

8. Intellectual Property

All content on our platform — including but not limited to graphics, software, logos, and text — is the property of Newlucky Casino or our licensors. You may not reproduce, distribute, or commercially exploit any part of our content without our prior written consent.

9. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we strive to maintain uninterrupted access to our platform, we do not guarantee that our services will be free from errors, interruptions, or technical failures. To the maximum extent permitted by applicable law, we exclude all liability for losses or damages arising from your use of our services, including but not limited to loss of funds, missed bonuses, or data loss resulting from technical issues beyond our control.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica. In the event of a dispute, we encourage you to contact our customer support team in the first instance. Our support team is available 24/7 via live chat or at support@newlucky.com. We will make every reasonable effort to resolve complaints fairly and promptly.

11. Contact Us

If you have any questions about these Terms and Conditions or wish to raise a concern, our team is here to help. At Newlucky, we provide round-the-clock support in English and German through our live chat and by email at support@newlucky.com. We aim to respond to all email enquiries within 24 hours.